Refund policy

Refund and Return Policy

We at Wild Olive Store are committed to ensuring your satisfaction with our handmade soap and skincare products. Due to the nature of our products, we do not accept returns or offer refunds once a product has been purchased. However, we do provide replacements for items that are damaged during transit.

Replacement Policy for Damaged Goods

1. Eligibility for Replacement:
   If you receive an item that is broken or damaged during shipping, we are happy to send you a replacement at no additional cost.

2. How to Request a Replacement:
   Please follow these steps within 7 days of receiving your order:

   • Take clear photos of the damaged item, including the packaging if possible.
   • Email us at sue@wildolivestore.au with your order number, a description of the issue, and the photos of the damaged product.

3. Processing Your Request:
   Upon receipt of your email, we will review your request and respond within 3 business days. If approved, your replacement will be shipped promptly.

4. Exceptions:
   Please note that this policy only applies to items that are damaged during shipping. We do not replace or refund products that have been opened, used, or altered after delivery.

Customer Service

If you have any questions or concerns regarding your order or our policy, please feel free to contact us at [contact information]. We are here to help and appreciate your understanding and support.